1. Introduction
FGS BUILDERS LIMITED runs this website to introduce a residential building and brickwork contracting service to homeowners and small developers. This privacy policy sets out the principles that guide how the company handles personal information connected to the use of the site and contact forms, telephone enquiries, email letters and site visits.
Privacy is treated with the same care as a foundation wall. The company collects the smallest amount of information needed for the job in hand, uses that information only for a clear purpose, keeps it only as long as it is required and gives people straightforward ways to ask what the company holds. This page describes the practice in plain language so a visitor can make an informed choice about sharing information with the business.
2. The data controller
The full legal name is FGS BUILDERS LIMITED, a company engaging in computer systems design, integration and related professional and technical services alongside its residential construction work and registered to conduct its affairs from the site office below.
Registered office address and postal address: 45 Botwell Lane, HAYES - UB3 2AD, United Kingdom (GB). The company email for privacy matters is touch@fgsbuilders.autos and the direct telephone line is +14045377488.
3. The developer FGSBuilders
The website is created and maintained by the developer identified under the name FGSBuilders. The developer works on behalf of FGS BUILDERS LIMITED and the two names refer to the same responsible organisation. When this policy speaks of the company it also speaks for FGSBuilders as the creator and operator of the site. Any request addressed to the developer is treated as a request to the company and handled under the same rules described in this notice.
4. What this policy covers
This policy covers personal information obtained through the public pages of fgsbuilders.autos, through the contact form, through direct email to touch@fgsbuilders.autos, through telephone calls to +14045377488 and through in person meetings on site visits. A personal information record includes names, telephone numbers, email addresses, property addresses and the description of a proposed build that a person chooses to provide.
It does not cover how visitors use other websites. Where this website links outward to a third party such as a mapping or approval service, separate privacy rules of that provider apply from the moment a visitor leaves this domain. The reader should check the privacy notice of the external service before sharing information with it.
5. Information you send us
When a person completes the enquiry form on the contact page they are asked for a name, an email address, a subject and a message. The message commonly holds the address of the plot or house, the size and nature of the work and a rough programme. This stays inside the business and is used to prepare a first reply and to arrange a site visit.
Telephone calls to the yard line may be noted in a job diary with the caller name, number and the outline of the enquiry so the office can return a call and keep track of each prospective scheme. Email text exchanged with the office is kept in the company mail account. The company never asks for more than that and never requests bank details over this website or by ordinary email.
6. Information from site visits
During a site visit a surveyor may record the plot conditions, the dimensions and the access constraints needed to prepare an accurate quote. If a visual record is taken to help the estimator price the work, the customer is told on the day and may ask that no record be retained. Where access to a property or a garden is given, the basis of safe entry is explained first and no information beyond the scope of the quote is gathered.
Records from a visit are held in the project file together with the enquiry notes. They are not used for any purpose other than quoting and managing the work that follows, and they are not sold or rented to any person or business.
7. Website data and cookies
This website is largely free of tracking. The site does not plant advertising cookies on the visitor device and does not build profiles of readers from their browsing. The hosting and serving of pages produces routine technical logs that may note an internet address and the pages requested in order to keep the site secure and to detect faults. These logs are short lived and are not matched to personal identities.
If the browser still carries connection records from email links, those belong to the local mail program and not to this business. A visitor who prefers no local trace can use the private browsing setting of their browser or clear site storage after reading these legal pages.
8. Legal basis for processing
The company relies on legitimate interests for the ordinary handling of enquiry and quotation information. It is in the interest of both the enquirer and the business that a building quote can be prepared, priced and discussed by email and telephone. The company balances that interest against privacy by keeping the data set narrow and by deleting records that prove to be irrelevant once a scheme is closed.
Where a contract for building work is agreed, processing also supports performance of that contract, including payment, programme, handover and aftercare. Where the law demands, the company meets its legal obligations such as keeping records that satisfy statutory requirements for the retention of building and payment documentation.
9. How the information is used
The company uses enquiry information to reply to the person, to confirm whether work can be taken on, to arrange and record a site visit and to prepare and issue a written quotation. If work proceeds, the same project file supports programming, ordering, invoicing and the Building Control steps that close the project.
The information is never used to make unsolicited sales pitches to people who only asked a question, never shared with third party marketers and never published. Employees and the site manager see personal details only to the extent needed to run the work in hand.
10. Records of quotations
A quotation sets out the measured works, materials, programme and staged payments that a building job requires. The name and address attached to a quote are held so the office can refer back to the scheme if the customer telephones later or if a second quote is requested. Past quotations are archived under a job reference and are kept no longer than the retention periods set out in this policy.
Details in a quote that include drawings or photos of a private home are handled with discretion and are shown only to people inside the estimating and delivery team who need them to price or to build.
11. Marketing communications
FGS BUILDERS LIMITED does not run a general marketing list for this website. A person who asks for news of available build slots for the coming season will only receive such a message if they have agreed to it, and every such message carries a clear way to opt out. Because the office handles a small number of starts matched to a limited crew, updates of this kind are rare and personal.
Consent given for one message does not place a person on any wider mailing. Withdrawal of consent is respected immediately and the person is marked so that no further news is sent.
12. How long we keep information
Enquiry records that do not lead to a contract are deleted once it is clear the scheme will not proceed, and in no case later than two years after the last meaningful contact. Project records for work that does proceed are kept for the length of the project and then retained for a further period that reflects statutory and insurance needs and the practical duty to answer questions about a finished build.
Financial records are held to satisfy accounting and tax rules that apply in the United Kingdom. When the retention period ends the records are deleted or, where they sit inside archived correspondence, securely removed from active systems so they cannot be reached in the normal course of business.
13. Sharing with other parties
The company does not rent, sell or trade personal information. Where a specific step of a build needs an approved professional such as a surveyor, an engineer, an inspector or a warranty provider, the company shares only the project details that the professional genuinely needs and asks the customer before involving that professional where the relationship is not already part of the scheme.
Sharing happens only to deliver the service the customer asked for or to meet a legal duty. It never happens for the private gain of a third party and each recipient is expected to respect the limited purpose for which the data is passed across.
14. Building site processors
Day to day construction regularly brings sub contractors onto a site. Labour such as groundwork, carpentry, plastering or roofing crews work under the instruction of the site office and see the address and the working drawings needed to carry out their trade. They act as processors for the customer and are bound by the contract to use the details only for the build and to return or destroy them at the end.
The company chooses long standing crews who are used to private homes and who respect the confidentiality of a client home. No crew is added to a private residence without the customer knowing who is on site.
15. Third party links
The contact page may carry a link to an external mapping service so a visitor can find the office street location. Following that link leaves the privacy boundary of this website. The external provider sets its own rules and the company has no control over how that service records a visit.
Readers are advised to look at the provider privacy terms before clicking through, and to remember that opening a map does not require the company to receive any further personal data about them.
16. Your privacy rights
Under the data protection law that applies in the United Kingdom a person has the right to see the personal information the company holds, to ask for it to be corrected where it is out of date or wrong, to request deletion in certain circumstances, to restrict how it is used, to object to processing based on legitimate interests and to ask for a copy of the information in a portable form.
These rights are not absolute and the company may need to keep some records where the law insists. Each request is assessed on its own facts and answered inside the time scale the law allows.
17. Requests for access
To make a request for a copy of personal information a person should write to touch@fgsbuilders.autos or telephone +14045377488 and ask for the records held about them. The company will confirm identity with a short check before releasing anything so that the details are not handed to an unauthorised person.
A response is provided without charge in the normal course and within the statutory period. Where a request is clearly repetitive or excessive the company may explain why a fee or a slower response is needed, but the starting point is always a prompt, free reply.
18. Correction and erasure
Anyone can ask for a record to be corrected, for example where a telephone number or a spread address has changed. The company updates the record and confirms the change. A request for deletion is honoured where there is no continuing contract, legal duty or insurance requirement that makes retention necessary.
When erasure is requested during the life of a build the company will explain what records must stay for the job to continue legally, and will restrict the rest. The site office would rather hold too little than too much, and says so openly.
19. Privacy for children
This website sells building services to adults and is not directed at children. The company does not seek personal information from anyone under the age of the children about whom any family data might relate, and it does not knowingly build records about children for marketing. If a child happens to see the site, no feature invites them to give their own details.
If the company learns that records belonging to a child have been given without proper authority it removes them without delay and confirms the removal.
20. International transfers
FGS BUILDERS LIMITED keeps the personal information of its customers and enquirers within the United Kingdom wherever practical. This website is hosted through services that may place copies of pages in standard data centres, but routine enquiry content is held on the company mail and office systems in the UK.
Where a transfer outside the UK is required for a service such as email delivery, the company relies on providers that offer recognised protection under the law governing data transfers, and it records that reliance so the standard of care stays the same wherever a record technically sits.
21. Security of information
The office treats customer records with physical and digital common sense. Paper holds a locked cabinet, the office desktop is password protected and mail accounts sit behind verified sign in. Devices that carry project details are limited to staff who need them and are locked when not in use.
The company reviews who can reach a file whenever a job closes and checks that retired devices or copies do not keep live personal data beyond need. Security is a habit of tidiness applied to the records room in the same way a clean site keeps the yard safe.
22. Handling a breach
In the unlikely event that personal information is lost, stolen or released without authority, the company acts quickly to contain the problem, to assess the risk to the people affected and to decide whether the data protection regulator must be told. Where the breach could place people at real risk, those affected are told directly and in a clear way.
A short note of the event is kept so the company can learn how to prevent a repeat. Reporting does not hide the problem and the office treats an honest account of a breach as the first step of putting it right.
23. Automated decisions
The company does not make decisions about customers purely by automated means. Credit terms, prices, programmes and the decision to take on a build all sit with a person who can explain the reasoning. No quota system, profiling or scoring is applied to people on this site.
If that ever changes, this policy will be updated to explain how a person can ask for a human review of any automated choice that affects them.
24. Changes to this policy
This privacy policy may be revised from time to time to match the law or the way the business works. When a change affects how information is used, the date of the change is added above so a visitor can see that the notice is current. Continuing to use the site after a change means the reader accepts the updated notice.
Copies of earlier versions are not kept live on public pages, but a request to the office can confirm what the policy said at a past date.
25. Complaints
A person unhappy with how their information has been handled may raise the matter first with the office by writing to touch@fgsbuilders.autos. The company deals with concerns fairly and records the outcome. If a person is still not satisfied they may complain to the information regulator that oversees data protection in the United Kingdom.
The company will not treat a complaint as a reason to treat the person less well as a customer, and it will explain the regulator route plainly so the person knows their next step.
26. Contact about privacy
Questions about privacy, corrections and access should be sent to FGS BUILDERS LIMITED at 45 Botwell Lane, HAYES - UB3 2AD, United Kingdom (GB), by email to touch@fgsbuilders.autos or by telephone to +14045377488. The site office is open on weekday business hours and returns privacy messages within a working day.
As the creator under the developer name FGSBuilders, this office owns the privacy commitments above and stands behind them for every visitor to this website.
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